Rental Policies
If you have additional questions, visit our Frequently Asked Questions page or call one of our event specialists during business hours.
Reservations
To ensure quantities and availability, customers are encouraged
to place all rental orders well in advance, at least two months in
advance for tents, all other orders at least four weeks. First time
renters must provide a valid driver's license and valid debit or
credit card. All reservations require a 50% non-refundable deposit.
We accept Cash, Visa, MasterCard, American Express, Discover,
Company Checks, and Money Orders as a form of payment. Personal
checks are not accepted. For delivery service, any remaining balance
must be paid in full one week prior to the scheduled delivery.
Customer pick-up orders, balance must be paid in full upon picking
up rental equipment.
Delivery
Deliveries are available Monday through Saturday during our
business hours. Normal charges apply to deliveries within a 20-mile
radius and include unloading to first floors or loading docks. An
additional fee will apply for travel beyond 20 miles and deliveries
requiring added labor such as, but not limited to, steps and
elevators. The customer is responsible for order confirmation and
accuracy upon delivery. Please notify All In One Party Rentals &
Sales at the time of delivery if items are missing or damaged to
receive a refund or credit. The customer assumes all liability after
All In One Party Rentals & Sales leaves the delivery site.
Additional charges may also apply for special deliveries outside
normal hours including Sunday, holidays, or narrow time schedules.
Pick Up
Pick-up service is available Monday through Saturday during our
business hours. Items should be cleaned and assembled in a single
location as specified earlier. All china, silver, utensils, etc.,
should be cleaned, food-free, and re-packed in the same containers
as delivered. Additional charges will apply for all unreturned boxes
and crates, breakage, loss and excessive cleaning. Linen should be
dry and free of debris to prevent staining and mildew. Tables and
chairs must be folded, stacked and ready for pick up unless All
In One Party Rentals & Sales are contracted for setup and/or
takedown. Wax must be removed from candelabras. Items not meeting
these conditions are subject to additional fees.
CONTACT AN EVENT SPECIALIST TO FIND OUT IF YOUR DELIVERY WILL INCUR ANY ADDITIONAL COSTS.
Damage Waiver
All In One Party Rentals & Sales guarantees rental
equipment is in top working condition but we understand that
accidents can happen during an event. The damage waiver is a
one-time, non-refundable charge to cover the customer against any
accidental damage and avoid extra charges. Vandalism, theft,
mysterious disappearance or excessive damage is not covered under
the damage waiver. The customer has the right to decline the damage
waiver but will be held liable for damages that occur; additional
charges may apply.
Loss or Damage
The customer retains full responsibility for rented equipment
from the time of pick-up/delivery to the time of return. Please be
sure equipment is secured when not in use and protected from the
weather. Additional charges will apply for missing, broken, burned
or heavily damaged items. China, glassware, etc., will be considered
broken if returned chipped. We do not rent china or glassware that
is chipped; once it is chipped we discard it. If you discover a
chipped or broken item when you unpack your order, please notify us
at once so that we can promptly replace the item.
Set up and Breakdown
Set up and breakdown service is available at a reasonable
additional cost if arranged in advance. If no arrangements are made
and this service is desired on delivery, our drivers must call for
authorization and pricing. Call one of our event specialists for the
latest set up and breakdown charges.
*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE - THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT.
